> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inbox.adraa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom roles & permissions

> Define granular roles, group agents into teams, and control who sees which conversations.

Give every teammate exactly the access they need. Admins can now build **custom roles** with granular permissions and group members into **teams** that scope conversation visibility — all under **Settings → Roles & teams**.

## New

* **Custom roles.** Create named roles (e.g. "Support agent", "Sales lead") and toggle exactly which pages and actions they grant: Analytics, Data source, Flows, Broadcast, Contacts, channel/API/quick‑reply/template management, contact info and phone visibility, and conversation assignment. See the [Team, roles & permissions guide](/guide/team#custom-roles-and-permissions).
* **Teams & conversation visibility.** Group members into teams and decide who can see other agents' or other teams' conversations. Restricted members see only their own (and their team's) conversations, plus unassigned ones.
* **Hide contact numbers.** A dedicated permission keeps phone numbers hidden from members who shouldn't see them — the number is stripped server‑side, not just visually masked.
* **Enforced everywhere.** Permissions are applied across the sidebar, settings, each page, and the API, so restricted members can't reach gated data by guessing a link.

<Note>
  Members with **no role keep full access**, so nothing changes until you create
  a role and assign it. Admins are always unrestricted.
</Note>

## Get started

Open **Settings → Roles & teams**, create a role, then assign it to members on **Settings → Members**.