> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inbox.adraa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts

> See everything known about a customer across their conversations.

A contact is a person who has messaged your workspace. Adraa Inbox collects what's known about them — across every channel and conversation — into one profile.

## Contacts directory

The **Contacts** page lists everyone who has reached your workspace, folded into one row per person even when they've messaged on more than one channel. Filter the directory by:

* Country
* Channel
* Assignment (assigned, unassigned, or assigned to you)
* Whether they have an open conversation

## Contact panel

Open a conversation to see the contact panel on the right. It shows:

* **Identity** — name, avatar, country, and the channels they've used
* **Details** — email, phone, first contact date, and conversation counts
* **Metadata** — custom key-value fields (see below)
* **Flows** — automation flows that have run for this contact
* **Notes** — internal notes about the person, visible only to your team

## Custom metadata

Track anything you want about a contact with custom key-value fields. In the contact panel's **Metadata** section, enter a field name and value to add one, and remove a field with the delete button next to it.

Metadata is shared with fields collected automatically by [flows](/guide/flows) and imports, so a customer's full record stays in one place.

<Note>
  Custom fields are also returned by the
  [Contacts API](/api-reference/introduction), so you can read and update them
  from your own systems.
</Note>

## Tags and language

On the **Contacts** page, apply **tags** to any contact (create new ones inline) and set the contact's **language**. Both are used to build [Broadcast](/guide/broadcast) audiences — for example, send a template only to contacts tagged `vip`, or only to Arabic speakers.