> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inbox.adraa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Turn email sent to your domain into conversations and reply from your own address.

Connect your domain so email sent to addresses like `support@yourcompany.com` becomes conversations in the inbox, and replies go back out from your own domain.

## Connect a domain

<Steps>
  <Step title="Open email settings">
    In the agent console, go to **Settings → Channels → Email**.
  </Step>

  <Step title="Add your domain">
    Enter the domain you send and receive support email from, for example
    `yourcompany.com`.
  </Step>

  <Step title="Add the DNS records">
    Add the DNS records shown (for domain verification and sending
    authentication). Verification completes once the records propagate.
  </Step>
</Steps>

Once verified, inbound email to your connected addresses opens conversations, and agent replies are sent from your domain so they thread correctly in the customer's mailbox.

## Routing inbound email

You can route email sent to a specific address to a group of agents. Pair an address such as `billing@yourcompany.com` with an [agent group](/guide/team#agent-groups) so those conversations land with the right team.

## Conversations from email

Email conversations carry a subject line, shown as the conversation title. Replies reuse the original threading headers so they stay in the same thread on the customer's side.

<Note>
  Email replies are sent from the address the customer originally wrote to when
  it can be determined, falling back to your domain's default sending address.
</Note>