> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inbox.adraa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> What Adraa Inbox does and how its features fit together.

Adraa Inbox is an omnichannel customer conversation platform. Messages from web chat, WhatsApp, Instagram, and email land in one shared inbox, where your team replies, assigns work, and automates routine responses.

This guide walks through the product feature by feature. If you want to integrate Adraa Inbox with your own systems instead, see the [API reference](/api-reference/introduction).

## How the pieces fit

* **Channels** bring customer messages in. Connect WhatsApp, Instagram, email, and the web chat widget to a workspace.
* **The inbox** is where your team works: one thread per conversation, with assignment, statuses, replies, and internal notes.
* **Contacts** collect everything known about a person across their conversations.
* **Automation and AI** reply and route without an agent: visual flows, AI replies grounded in your knowledge base, and saved templates.
* **Workspace** settings cover your team, roles, analytics, and billing.

## Explore the guide

<Columns cols={2}>
  <Card title="Channels" icon="share-nodes" href="/guide/channels">
    Connect WhatsApp, Instagram, email, and the web widget.
  </Card>

  <Card title="Inbox" icon="inbox" href="/guide/inbox">
    Work conversations: assign, reply, react, and leave notes.
  </Card>

  <Card title="Automation & AI" icon="robot" href="/guide/flows">
    Build flows, enable AI replies, and reuse templates.
  </Card>

  <Card title="Workspace" icon="users" href="/guide/team">
    Manage members, roles, analytics, and your plan.
  </Card>
</Columns>