> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inbox.adraa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick replies

> Save canned responses your team can insert with a keyword.

Quick replies are saved responses your team reuses in conversations. Instead of retyping a common answer, an agent inserts a saved reply — filling in any variables — straight from the composer.

Manage them under **Settings → Quick replies**.

## Creating a quick reply

Open **Settings → Quick replies** and select **New Quick Reply**. Each quick reply has:

* **Short code** — a short identifier for the reply, such as `refund` or `hours`.
* **Keywords** — words that surface the reply as a suggestion while an agent types.
* **Body text** — the message, with optional numbered variables.
* **Available to** — who can use the reply (see [Availability](#availability)).

## Keyword suggestions

Keywords drive inline suggestions. As an agent types in the composer, quick replies whose **short code or any keyword** starts with what they've typed appear just above the message box. Picking a suggestion inserts that reply.

For example, a reply with the keywords `refund, money back, return` is suggested as soon as an agent starts typing `ref`.

## Variables

Body text can include numbered variables like `{{1}}` and `{{2}}` — an order number or a customer's name, for instance. When an agent inserts a reply that has variables, Adraa Inbox asks for each value first, then drops the finished text into the composer.

## Inserting a reply

From a conversation, an agent can insert a quick reply two ways:

* **Suggestions** — pick a match from the keyword suggestions above the composer.
* **Picker** — open the quick reply picker (the speech-bubble icon in the composer) to search every reply by short code, keyword, or text. Saved [templates](/guide/templates) appear here too.

Inserted text lands in the composer, so the agent can edit it before sending. Nothing is sent automatically.

## Availability

Scope each quick reply to the people who should use it:

* **All** — everyone in the workspace.
* **Teams** — only members of the [teams](/guide/team#agent-groups) you choose.
* **Only creator** — just you.

<Note>
  Quick replies are available on both the web app and the iOS app. Creating and
  editing them is done on the web; the iOS app is for inserting them.
</Note>