> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inbox.adraa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Templates

> Reuse saved messages and send approved WhatsApp templates.

Templates are saved messages your team reuses. They're most important on WhatsApp, where approved templates are the only way to message a customer once the 24-hour service window has closed.

Manage templates under **Settings → Templates**.

## WhatsApp templates

WhatsApp requires templates to be approved by Meta before they can be sent. A template has a category (utility, marketing, or authentication), a language, body text with optional variables, and optional header and buttons.

Adraa Inbox includes a gallery of common templates to start from, and you can create your own. Submitted templates show their approval status once Meta reviews them.

## Sending a template

When a WhatsApp conversation's [service window](/guide/whatsapp#the-24-hour-service-window) is closed, the composer offers **Send template**. Pick an approved template, fill in any variables, and send it to reopen the conversation.

<Warning>
  Template messages may be billed by WhatsApp/Meta depending on category and the
  customer's country. Replies inside the service window are free.
</Warning>

## Variables

Templates can include numbered variables (such as an order number or name) that you fill in at send time, so one template covers many situations.