> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inbox.adraa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Web widget

> Add a chat widget to your website so visitors can start conversations.

The web widget is a chat bubble you embed on your website. Visitors start conversations from any page, and their messages arrive in the shared inbox.

## Install the widget

<Steps>
  <Step title="Open web widget settings">
    In the agent console, go to **Settings → Channels → Web widget**.
  </Step>

  <Step title="Copy the install snippet">
    Copy the provided code snippet.
  </Step>

  <Step title="Add it to your site">
    Paste the snippet into your site's HTML before the closing `</body>` tag,
    on every page where you want the widget to appear.
  </Step>
</Steps>

The widget appears for visitors immediately after the snippet loads. New conversations show up in the inbox in real time.

## Visitor identity

Web chat visitors don't have a phone number or username, so conversations are labeled with whatever identity is available (such as an email they provide). You can add details about them in the [contact panel](/guide/contacts).