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A big week for Broadcast: send a WhatsApp template to a saved group, a filtered audience, or a list you upload from Excel — and organize your contacts with tags and language.

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New features

  • Broadcast page. Reach many customers in one action from the new Broadcast page. See the Broadcast guide.
  • New broadcast composer. Pick an approved WhatsApp template, choose an audience, review the live reach, and send.
  • Contact groups. Create reusable named audiences from people who have messaged your workspace, search to add members, and edit groups any time. Each group shows how many members can be reached on WhatsApp.
  • Audience by filters. Target contacts by tags, country, last assigned agent, last team, open/closed status, unread chats, language, and last-activity date range.
  • Import a list (Excel). Download a sheet for your chosen template (a phone column plus a column per variable), fill one row per recipient, and upload it — each recipient gets their own variable values. CSV works too. See Import a list.
  • Tags. Apply labels to contacts from the Contacts page (create them inline) and target them in a broadcast.
  • Contact language. Set a contact’s language and broadcast in the right one.
  • Broadcast history. Every send is recorded with its audience, template, and result — completed, partial, or failed.
  • Broadcast API. Send to any audience with POST /api/v1/broadcasts. List groups with GET /api/v1/contact-groups, create one with POST /api/v1/contact-groups, or send to a saved group with POST /api/v1/contact-groups/{groupId}/broadcasts. See the API reference.

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Updates

No other updates shipped this week.

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Fixes

No bug fixes shipped this week.

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Get started

Open Broadcast from the sidebar, choose New broadcast, and pick how you want to target your contacts.