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Manage your plan and billing under Settings → Billing.

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Plans

  • Free — the shared inbox and core channels.
  • Pro — adds AI features, including AI replies grounded in your knowledge base.

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Channel usage costs

Some channels carry costs from the provider that are separate from your Adraa Inbox plan:
  • WhatsApp — Meta charges for delivered template messages (marketing, utility, authentication) and service replies. Costs depend on the message category, the customer’s country, and any applicable free allowance.
Since 1 October 2026, each business phone number receives 1,000 free service replies per month from Meta. Meta charges for additional service replies, including replies inside the 24-hour service window. The allowance resets monthly and unused replies do not roll over. Utility templates inside that window can also be billed. Your connection may have additional processing fees for incoming and outgoing messages. These can apply even when Meta classifies a message as free. Messaging costs are separate from your Adraa Inbox subscription. See Meta’s current pricing for rates and free entry point allowances. The billing page shows your current plan and relevant usage.