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The web widget is a chat bubble you embed on your website. Visitors start conversations from any page, and their messages arrive in the shared inbox.

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Install the widget

1

Open web widget settings

In the agent console, go to Settings → Channels → Web widget.
2

Copy the install snippet

Copy the provided code snippet.
3

Add it to your site

Paste the snippet into your site’s HTML before the closing </body> tag, on every page where you want the widget to appear.
The widget appears for visitors immediately after the snippet loads. New conversations show up in the inbox in real time.

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Visitor identity

Web chat visitors don’t have a phone number or username, so conversations are labeled with whatever identity is available (such as an email they provide). You can add details about them in the contact panel.