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Adraa Inbox is an omnichannel customer conversation platform. Messages from web chat, WhatsApp, Instagram, and email land in one shared inbox, where your team replies, assigns work, and automates routine responses. This guide walks through the product feature by feature. If you want to integrate Adraa Inbox with your own systems instead, see the API reference.

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How the pieces fit

  • Channels bring customer messages in. Connect WhatsApp, Instagram, email, and the web chat widget to a workspace.
  • The inbox is where your team works: one thread per conversation, with assignment, statuses, replies, and internal notes.
  • Contacts collect everything known about a person across their conversations.
  • Automation and AI reply and route without an agent: visual flows, AI replies grounded in your knowledge base, and saved templates.
  • Workspace settings cover your team, roles, analytics, and billing.

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Explore the guide

Channels

Connect WhatsApp, Instagram, email, and the web widget.

Inbox

Work conversations: assign, reply, react, and leave notes.

Automation & AI

Build flows, enable AI replies, and reuse templates.

Workspace

Manage members, roles, analytics, and your plan.